This quote reminds us of that the focus of quality should be through the lens of how it helps others and about the experience it creates for them.
Are product uses easy to understand? Is it easy to install or configure? Does it set expectations of other tools needed for installation? How do the selection, installation, and use processes make people feel?
Are services easy to understand? Do they fit the real root needs? Is there effective support to implement it? How does the end-to-end process make people feel?
Small details matter. Think through the whole life cycle. This is what #quality is all about.
