The Platinum Rule is an approach that takes empathy and adaptability in change management to the next level.
It suggests treating others not just how you want to be treated (The Golden Rule), but how they want to be treated (The Platinum Rule).
As someone that leads change initiatives, this principle can significantly enhance your effectiveness and accelerate change adoption. Here’s how:
🎯 Recognize that people react differently to change
👉 Some embrace it eagerly
👉 Others may resist.
✅ Empathize with their perspectives and concerns
🎯 Recognize different needs from communications
👉 Some team members may need details & facts
👉 Some might need emotional support
👉 Others will need to understand the why
✅ Tailor communications to address individual needs
🎯 Recognize that you need to engage people in the process
👉 Their input is valuable
👉 And can help ease resistance
👉 This helps them feel part of the solution
✅ Actively engage people in the decision-making process
🎯 Recognize training is not a one-size fits all activity
👉 People have individual needs and skills
👉 Everyone is at a different level of being equipped for the transition
✅ Custom training to individual needs, skills and readiness levels
🎯Recognize the need for making connections
👉 People will look to peers and team for help
👉 Some people may need additional coaching
✅ Encourage peer and coaching support groups to assist those struggling with change
By applying the Platinum Rule, you’ll lead your team through change with empathy and and focus on individual needs versus group needs.
Have you heard of the Platinum Rule?
