In other words, human behavior is influenced by three primary factors:
1. Desire: People’s wants, needs, and motivations drive their actions. This impacts their behavior.
2. Emotion: Emotions play a significant role in decision-making and actions. How someone feels in a given situation can strongly influence their behavior.
3. Knowledge: What individuals know and understand about a situation or context can guide their behavior. Knowledge helps people make informed choices.
These three things are interconnected in shaping how humans behave.
Knowing more about a teammate, colleague, or client will help you better understand why they behave a certain way.
Strive to learn more about their desires, watch their emotions in different situations, and validate what they know.
Is it important to better understand human behavior in your role? Why? How do you learn more?
