Tired of missing requirements that hurt you later in your projects?
How To Capture Customer Requirements and Develop Project Scope
Take away actionable techniques and tools that project managers can use immediately, along with a better understanding of what constitutes good requirements.
Session Abstract
Poor requirements management remains one of the leading causes of project failure—but it doesn’t have to be. This fast-paced, 60-minute session will show you how to improve your effectiveness at capturing and writing clear, actionable requirements that truly drive project success.
In this interactive workshop, you’ll learn practical techniques for capturing both spoken and unspoken requirements—the ones that are often assumed, forgotten, or misunderstood. You’ll learn how asking better questions uncover real needs, beyond the requests. You will explore how to listen for what isn’t being said in stakeholder conversations.
We’ll also break down the characteristics of high-quality written requirements – those that are customer-centric, organized, verifiable, traceable, and complete – and demonstrate how to apply these standards in your own work.
By the end of the session, you’ll have a sharper toolkit, a proven approach, and the confidence to lead clearer conversations that prevent rework, strengthen alignment, and increase project success. Join us to discover how better requirements can transform the way your team delivers results.
Learning Objectives
Convert requests to requirements
Identify techniques for converting requests into requirements
Ask more questions
Learn the critical role that asking questions play in capturing requirements
Define better requirements
Discover characteristics of high-quality written requirements
Why Attend This Training?
Improve Your Project Outcomes
Learn why poor requirements management is one of the top causes of project failure and how to avoid it.
Uncover the Real Needs
Use proven techniques to capture both spoken and unspoken requirements, before they become missed expectations.
Ask Smarter Questions
Learn how to ask better questions, more effectively, to reveal true goals, constraints, and success criteria.
Write Requirements That Work
Recognize and apply the traits of high-quality requirements that are customer-centric, organized, verifiable, traceable, and complete.
Walk Away Ready
Arrive with uncertainty about what makes a good requirement—and leave confident in how to capture, structure, and communicate them clearly.
By the end of the workshop, you’ll have the awareness, skills, and tools to capture and write better requirements that set your project up for greater success.
What Our Attendees Say
“Jeff’s session was engaging and provided clear, actionable insights that I could put into action right away”
– PMI Los Angeles, Project Manager
“The tools that Jeff shared and the way he used them in Miro.com was really helpful for me”
– PMI Eastern Tennessee, Senior Project Manager
Meet Your Session Leader
Jeff Panning, PMP, ACP, MBA has had a full career in the Information Technology arena. He has led many diverse changes in many industries and at many companies as an IT Manager, Senior Project Manager, and Scrum Master. His sessions are a great mix of theory, techniques, and tools that participants can use to apply these concepts right away back at their jobs. Learn more from his bio and LinkedIn profile.