How to create experiences that your clients, team, or family will never forget
I read the book “The Power of Moments” by Chip & Dan Heath about why certain experiences have extraordinary impact in our lives. The 4 moments where defining experiences are created are: ELEVATION – Extraordinary moments that rise above the rest....How to Listen like a Therapist: Reflect Back.
Listen to what the person is saying, the event sequence, the emotion in their voice. Reflect Back what they say in your own words. Ask if it’s correct. If you miss the point or get the sequence wrong. Repeat the first two steps. This shows the person you are...Human behavior flows from three main sources: desire, emotion, and knowledge. Plato.
In other words, human behavior is influenced by three primary factors: 1. Desire: People’s wants, needs, and motivations drive their actions. This impacts their behavior. 2. Emotion: Emotions play a significant role in decision-making and actions. How someone...Circumstances, attitudes and responses
You can’t‚ always control circumstances. However, you can always control your attitude and response. Tony Dungy, Former NFL Coach. Take-A-Ways: 1. Some things are out of your control. Get over it. Move on. Don’t waste your time. 2. Focus on what you can...How fast can you do from feedback to action?
Follow this 4 step Lessons Learned process to get you from feedback to action faster. Feedback. Findings. Strategy. Actions. Collect feedback from all stakeholders. Working. Not Working. Opportunities. Consolidate the Findings. Prioritize the insights. Select those...