How to Listen like a Therapist: Reflect Back. 

Listen to what the person is saying, the event sequence, the emotion in their voice. Reflect Back what they say in your own words. Ask if it’s correct. If you miss the point or get the sequence wrong. Repeat the first two steps. This shows the person you are...

Watch out for the 7 Wastes of Poor Collaboration:

Defects: The need for repeating a message because it wasn’t clear in the first place. Overproduction: Completing something others will need to approve to 100%, without getting their early alignment. Overprocessing: Going off-topic and losing focus on the...