How to create experiences that your clients, team, or family will never forget
I read the book “The Power of Moments” by Chip & Dan Heath about why certain experiences have extraordinary impact in our lives. The 4 moments where defining experiences are created are: ELEVATION – Extraordinary moments that rise above the rest....5 ways organizational culture impacts change we initiate
5 Ways organizational culture impacts the changes we initiate, and how managers must address each. ✅ Culture influences how employees perceive change. ▶️ Build a culture of trust and openness so people are more receptive to new initiatives. ✅ Cultures often have...How to Listen like a Therapist: Reflect Back.
Listen to what the person is saying, the event sequence, the emotion in their voice. Reflect Back what they say in your own words. Ask if it’s correct. If you miss the point or get the sequence wrong. Repeat the first two steps. This shows the person you are...“The most potent listening technique is simply not talking”. Ford Harding.
High Performing Team take-aways: You can’t learn if you are talking. You can’t comprehend if you are planning your response. You can’t build trust if people don’t think you respect them. Learning. Comprehending. Building Trust. These are all...